Sketches of Life|Life Lived in Simplicity

A few years back, we subscribed to Astro. Due to busyness, we hardly have time to sit in front of the idiot box so we unsubscribed Astro.

Last month we received a postcard from Astro offering free reconnection fee. The offer valid until 13th January 2010. We have no plan to subscribe to Astro again so I just chuck the postcard somewhere. A week after that my mom asked me to apply Astro for her coz the one she is having is being paid by someone else; she does not feel comfortable about it coz that someone else does not want to accept the monthly subscription fee from her.

That’s where the offer postcard comes in handy. I will reconnect mine and give the Astro card to my mom. Here is where the problem comes…

Call the number on the postcard (they are Astro’s agent).
Told me to call Astro to get new Astro card.
New Astro card received.
Call to activate the card BUT they know nothing about the offer I received. Told me they will call me back. After a few days, no call received.
Call the Astro agent again. They said kenot be, they must know. Told me they will send report and Astro will call me.
After a few days, no one call. Call again the agent, send report again. Told them that Astro will surely call me back after the offer expires. Mark my word!
A day before the offer expires, I called the agent again. They called me back informing my account will be activated in 3 days time.
A day after the offer expired, I called Astro asking whether they receive any report from their agent. They have no idea and told me they will call me back.
3 days later, Astro finally called me telling me that the offer has expired and they can’t waive the reconnection fee. Told me that they actually called me on the same day I called them.
Apalagi, I scolded her cow-cow. If they call, sure have miss call mah. Ini satu pun tarak. That was on the 2nd of January. It took them 14 days to call me again! After the offer expired as expected. After kena scolded cow-cow from me, then only she told me that they can waive the reconnection fee coz I unsubscribed a few years ago.
I asked, “Why do I have to scold you then only you said you can waive?” She kept quiet.

This people arh…cannot be soft with them. If not, you surely have to pay the reconnection fee.

And then hor, Astro called my sister informing her that she did not pay her latest bill. Padahal I paid for her already and Citibank confirmed having made the payment to Astro. Even threatened my sister that she will disconnected my sister’s Astro. I told my sister that if she calls her back, just tell her to disconnect. You think, we cannot live without Astro meh.

End of my ranting after a few days of silence. Very busy lar.