The nurses in my time and my mom’s time are very different. They have transformed from a monster nurses to angel nurses. Thanks to the ISO certification with one of their policies of being patient friendly. If any of the patients issued an official complaint/s, SIRIM will cancel their ISO certification. All their handwork will go down the drain.
Every single thing that they do must be documented. From buying cotton nursing scrubs to how they treat each patient. For example, when they want to buy nursing scrubs they can only purchase them from their appointed supplier/s. They can’t buy nursing uniforms from a new supplier even if their must is way cheaper than their appointed supplier until that new supplier has been audited.
There’s pros and cons having a ISO certification. The customers will be satisfied if the organization really follow the procedures but the administrative staffs are not happy with lost of paper works. 
Stumble it!
